Corporate Discrimination Against English Speaking Customers

I had occasion to call a large corporate customer service center. My call was answered by an automated system that indicated that a representative would be with me shortly.  At regular intervals I was reinformed that a representative would be with me in a moment. Automated apologies that they had not been able to answer the call, but that a representative would be with me shortly.
After about 30 minutes of this repeated message I was disconnected by them.

I decided to call back and chose the Spanish option.  After about one minute a person got on the line and started speaking with me in Spanish. I answered in English and the conversation proceeded in English and the representative dealt with the issue I had originally call the company about in a very efficient manner.

Now, I ask, "why was I able to accomplish this by choosing the Spanish option, but not the English option?"  This is not the first time I have done this. The results have been consistent.  I get better service by dialing the Spanish option than the English option.

Why would a company be biased to provide better service to Spanish speaking customers than English speaking customers? I cannot think of one reason for this bias.  Perhaps some readers could opine on this matter.

Lowe's Home Improvement Needs Some Improvements

I don't mean to be hard to deal with, but I think that Lowe's needs to learn a lesson in customer service.
I have been trying to reach the Doors & Windows department at the local Lowe's Store for a few weeks now.  I have called the local store and been guided through the automated system, but there is no listing for Doors & Windows. I have spoken to the operator and I have been transferred to that department's phone extension only to be on hold with that wonderful elevator music. I have waited over a half an hour for someone to answer while I put my phone on speakerphone and go about what I am doing (and, of course, I have the elevator music blaring as the background noise).  I have done this too many times now (8 to be exact).  I have asked the operator to deliver a message, all to no avail.  I have called the manager, and gotten into the same loop, again to no avail.
I have also called the corporate customer care number and explained the situation.  I am on hold right now for them.  I have been on hold for 34 minutes and I have now been connected to the customer care representative for the store.
I have explained the situation. They are incredulous as to my difficulties, yet they cannot locate my quote in their system and they have now put me on hold again.

Exactly how much time Lowe's expects me to waste waiting for a meaningful interaction with them seems to be infinite. Shawn has finally gotten back to me and cannot find my quote.  We started over again and he cannot find a manufacturer that makes the window I want.
Ok, after about 20 minutes of poking around He finally found a company that makes what I want.

I GUESS THAT DEEP DOWN LOWE'S DOESN'T REALLY  WANT MY BUSINESS.

It really gets me that these companies can say that they want to be the store that they want me to shop at, but I somehow don't think that this is really true.  They need to get their act together.

US Postal Service

Complaint registered on-line to the USPS:

I went to the postal substation in zip code xxxxx today. I had a large envelope filled with 8 1/2 x 11 inch papers. I had it addressed and ready to mail. I went up to the postal clerk and asked,

"What are my options on mailing this?"

She said "Express mail at $18.30"

I had expected more, but unfortunately it stopped with that.

I said, 'Isn't there Priority Mall also?"

She said "Yes, $7.95". and again stopped with that.

I said, "How much is First Class?"

She said, "It is over 13 ounces, so it can't go First Class".

"OKAY",I said. "Isn't there Flat Rate Priority Mail?"

She said "Yes"

"Well, how much is that?"

"$4.95"

"Where are the flat rate envelopes?", I asked.

She pointed and I went to get one.

This is ridiculous.

I expect that a postal clerk would know the options and give them to me instead of me having to drag options out of them one at a time from the most expensive on down. This is not good customer service.