Now the plot thickens. I was waiting the two days for my credit charging privileges to be reinstated by checking my on line account. After two days, today, the final day for payment, I noticed that while my charging privileges have been reinstated, they show that I still owe them a tidy sum of money that is due by today the latest. Now, if I had not looked on line, I suppose I would have become delinquent again and they would have suspended my charging privileges in another few days.
A call back to Chase has confirmed by deepest fear. No one can explain the charges, Yes, the disputed charges are still suspended. I called my local branch again. They called Chase Credit Card Services for me. After another few hours on the phone it became apparent that I had two choices.
1. not pay the sum that I didn't owe and incur late charges and card suspension, which would be reversed (so, they say) if I were to call them in a few days, or
2. pay the sum they demanded and that in a few months this would all work out.
I don't like being put into this kind of a situation. What I don't like is the fact that the very same kind of suspension of charging privileges would have occurred again, without any notice to me beforehand about the situation and the fact that their system has a glitch in it.
Yes, in fact, I now have a new credit card, but I thought it necessary to explain what else has happened in the meantime. I got a notice from Chase that they were cutting my credit limit in half. No matter, I will not be using it. I am switching everything out of Chase. My only reason for staying right now is to cash out my rewards points.
I just looked on line and Chase has me with four credit cards with outstanding balances on all. Sorry, I have only one account. What is this? I called Chase to find out that they cannot recognize me because I could not answer the security questions correctly. I have to go down to a branch and identify myself before they will deal with me. Done that. I have no idea what their problem was. I spoke to the billing department about the 3 phantom credit card accounts. They say that they have been having problems with their on line system lately. I should say so. Chase cannot get their act together. I cannot chance this kind of screw up, especially on business trips. Good bye Chase.