Shame on First Republic Bank

I bank at First Republic Bank. Today, my accountant called me about an item and I wanted to verify that the trasaction date and amount was right. I went online and attempted to look at a bank statement from a bit over a year ago. Try as I might I could not get to the statements as advertised on the website. Eventually I gave up and called the help desk. They told me what to do, but the funcitions that they mentioned didn't do what thay said they would do. Eventually they told me that they wanted to view my screen so that they could see what I was doing. After quite a delay in getting the computers to allow screen sharing with their application, they decided to investigate the proplem on their own. Don't worry, we will be back to you. In the meantime, the accountant is waiting for a simple lookup on my statement. After an hour they got back to me and suggested that I log into their revised verson of software to support online users. I did that and got the same results. No problem, the told me, we will get the statement you need and send it to you. I gave them the month and account number. After another hour or so, I got a message that there was a secure message available. I processed the necessary handshakes that took another 15 minutes. I looked at the statements and realized that they didn't send me what I had requested. They were off by a full year. I went back and looked at my email with the information that I needed, and I was very explicit with the date. They had misread what I wanted and sent me the wrong information. So, now, I cannot access my statements and they can't even send me the right ones that I need. Time to look for another bank. Anyone know a good bank?