ADT Incompetence Reigns Supreme, as Usual

Once again I had to interact with ADT about my security system. I had lost telephone service and their system here at my home calls their central site once a month. If it cannot get through it starts beeping about every 10 seconds at the control panel and lights up with CP Problem. This occurs in the middle of the night when everyone is normally sleeping. The reason they do it in the middle of the night is that the alarm systems hyjacks the land line telephone system that is shared. If it were during the day it might interrupt a legitimate telephone call. If the alarm system is unable to communicate with the central office it is programmed to attempt the same action the next night, and so forth for three days. At that point a person calls to let you know that there is a problem. Anyway, after the second night, I was surprised that the communication wasn't established with the central site, so I called the support line. There was a well spoken woman who fielded my call. I explained to her the situation and that there was a flashing warning on my panel that said "CP Problem Trouble". She asked me to push some buttons to get the message to disappear, but it would not. She then told me that she would have to send a technician to the site, charge me $100, and sign me up for the service to allow the technician to come at $7 a month. I told her that I did not want the service. This morning I decided to "fix" the problem myself. I went down to the control panel in the basement and dropped the power to the box. I had to also remove the wire to the battery backup, which powers the unit when the electricity is down. After about a minute I brought back the power and reconnected the battery. Lo and behold! No more CP Problem message on the panel. I called the support line and asked them to test the system communication capability. We ran a test and the communications is operating just fine. Well, I would go around turning off electricity to security systems all day for $100 a pop. What was done by ADT here was downright wrong. Any homeowner can easily drop the power to their security system if they really wanted to. Shame on you ADT for trying to scam your customers for more money.