Tuesday, September 17, 2013

Time Warner Joins Comcast and Charter Communications in Competition for the Sleaziest Service of Cable TV providers

I had noticed my Time Warner Cable bill was creeping up month my month.  I have just TV service and it had reached $76 a month.  I called TWC (Time Warner) to see what they could do.
They offered me a rate of $49.95 a month for the service.  I accepted that.  I then received the next month's bill and it was in excess of $86.00. What is going on here. I called TWC yesterday to try to get it straightened out.  I had to wait over an hour to get to a customer service representative.  They explained to me that there was no $49.95 program available and that I would have to pay the $86.00 for the previous month. I told them to remove the equipment.
   Today I received a call from Jessica from TWC who wanted to know if there was anything they could do to get back in my good graces.  I explained that I don't like to deal with sleazy companies that lied.  Jessica offered the $9.95 package to me and offered to rebate me $110.00 off the next months bills to compensate for the over billing. They also have a vacation program that will reduce the bill to $5 when I am away on vacation, which happens a lot to me.

Lesson learned. Don't be afraid to cancel your service as the threat to get the plan you want from your cable provider.

1 comment:

  1. Well, I guess the Justice department has agreed with my basic position. They have opposed the merger of Comcast and Time Warner Cable and Comcast and Time Warner have terminated merger arrangements. Hooray. A very small victory. They will return soon. Just wait and see.