When the internet was young and some brick and mortar companies set up internet divisions, they created real mosters. The policies and inconsistencies created by many companies created a real headache for them in terms of the public's perception of them. Thankfully, many of these companies have now worked out all the kinks with this duality and have actually benefited from the dual presence.
Many companies will now allow you to order on line and return at the store, or order on line and pick up at the store.
If you have some interesting variations or stories to tell about this phenomenon, I'd like to hear about them.
Please put your comment below so all can enjoy.
I went to the UPS Store the other day to send an overnight letter to someone who had sent me something to sign. I was to use their account to charge the cost of the return charges. The UPS store would not accept the overnight letter unless I would pay for it at the higher rate for someone without a contract. I had to go to the UPS distribution center a half mile away. This does not make for happy customers.
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