tag:blogger.com,1999:blog-5925823824145637358.post2109436306991721834..comments2023-08-24T06:26:54.755-07:00Comments on Corporate Audacity: A Policy Change for JPMorgan ChaseDr.Sliderulehttp://www.blogger.com/profile/01041263408058380846noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-5925823824145637358.post-96790518463964472013-03-21T08:52:15.984-07:002013-03-21T08:52:15.984-07:00I just became of this Chase "online transfer ...I just became of this Chase "online transfer and payment" change today, when I went to make a loan payment using the Chase website by electronic withdrawal from my business checking account. (I prefer to manually log in and pay each month rather - rather than use automatic withdrawal). I called the service department, and one person attempted to explain to me: <br />- - that it was an issue of getting the proper fees charge - - and that it involved my payment as initially being treated as a cash advance. She said that is how my payment had been handled in the past. I challenged her statement saying that I never had seen any reporting of such cash advance on my prior bills, which stumped her because the cash advances she found on my card were all much less than the actual amount of my loan payment. <br />- - and that a new agreement was needed in order to authorize such electronic withdrawal from my non-Chase checking account.<br /><br />I still don't understand exactly what she was saying, except that it is all a matter of fees - most likely in some way more fees for Chase, or the settlement of the matter of fees as between my business non-Chase bank and Chase. <br /><br />The lack of transparency is appalling.<br />Will be seriously considering cancelling.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-79453322152556924712013-02-04T13:07:19.588-08:002013-02-04T13:07:19.588-08:00I have received today another message from Chase w...I have received today another message from Chase with regard to changes to their Online capabilities. The email follows. I don't see how they can make these changes without first fixing their other problems.<br /><br />If you are having trouble viewing this message, please click here.<br />Email Security Information<br />Note: This is a service message with information related to your Chase account(s). It may include specific details about transactions, products or online services. If you recently closed your account, please disregard this message.<br /><br /><br /><br /> <br />COMING SOON: WE’RE SIMPLIFYING YOUR EXPERIENCE WITH PAYMENTS & TRANSFERS.<br />We’re always looking to improve your banking experience, which is why we’ve been working hard to bring you a simpler, clearer, more streamlined experience on the Payments & Transfers section of Chase Online and Chase Mobile.<br /><br /> <br /> When paying bills on Chase Online or on Chase Mobile, your payees will be in one convenient payee list, making them easier to get to. For your convenience, if you have other Chase accounts (e.g., a credit card or loan), they will be added to the top of your payee list.<br /> The redesigned menu on Chase Online features new tabs — “Send Payments,” “Collect & Deposit” and “Transfer Funds” — so you can access your funds easily to make payments and transfer money fast.<br /> With Chase Online, you’ll be able to organize your payees into groups, such as “utilities” or “insurance,” so they’re easier to find.<br /> <br /><br /> <br />If you have any questions, please call us 24/7 at 1-877-CHASEPC (1‑877‑242‑7372). Stay tuned for additional updates as we continue to make it easier and more convenient for you to use Chase Online and Chase Mobile.<br />As always, we thank you for choosing Chase.<br /><br /><br /><br /> <br /><br />If you would like to learn more about email security or want to report a suspicious email, click here.<br /><br />Note: If you are concerned about clicking links in this email, the Chase services mentioned above can be accessed by typing www.chase.com/PaymentCommunication directly into your browser.<br /><br /> <br /><br />ABOUT THIS MESSAGE<br />If you want to contact Chase, please do not reply to this message, but instead go to www.chase.com. For faster service, please enroll or log in to your account. Replies to this message will not be read or responded to.<br /><br />Your personal information is protected by advanced technology. For more detailed security information, view our Online Privacy Notice. To request in writing: Chase Privacy Operations, P.O. Box 659752, San Antonio, TX 78265-9752.<br /><br />JPMorgan Chase Bank, N.A. Member FDIC<br />© 2013 JPMorgan Chase & Co.<br /><br />LC-PT621<br /> Dr.Sliderulehttps://www.blogger.com/profile/01041263408058380846noreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-62229920753887782022013-02-01T07:25:01.232-08:002013-02-01T07:25:01.232-08:00While we are on the subject of Chase Online, I hav...While we are on the subject of Chase Online, I have, today, attempted to use my online access and have been denied service. I have called Chase Online and they are experiencing technical difficulties and I should try again in a few hours. I find the trend here disturbing. It is clear to me that the secure message server is not working properly. It has bugs, serios bugs. There is also, of course, the policy level problem with Chase On line, which is the main subject of this post. But, it becoming painfully clear now that the entire infrastructure of Chase Online is teetering toward a catastrophic crash or it will be so unreliable that it will not serve the purposes for which I depend upon it. I am going to bail out of Chase.Dr.Sliderulehttps://www.blogger.com/profile/01041263408058380846noreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-69992120449033182712013-01-31T03:35:02.594-08:002013-01-31T03:35:02.594-08:00I don't even have an account still at Chase an...I don't even have an account still at Chase and got this message just now, so I tried to log in but could not unless I provided SSN, which I would not do. I had closed my mortgage at Chase about 2 years ago and have no other accounts with them. I had moved to a local bank because Chase's computers had been compromised at that time, they had lost my name and email address, and would not apologize, claiming that legally this information is not "personal" information, so there is no problem. I appreciate your posting the information about this, I found it via Google by searching for the information in the ridiculous email. Don't waste your time. Large companies pad the pay of the top and just keep on by momentum until enough people like myself bail out. My advice: BAIL OUT! -https://www.blogger.com/profile/12760685015717245624noreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-53208820440224165412013-01-29T21:10:05.833-08:002013-01-29T21:10:05.833-08:00Please excuse the above deletion as I had made a t...Please excuse the above deletion as I had made a typo and the only way to correct it was to remove the entire reply. My original reply follows with the typo corrected.<br />ORIGINAL REPLY:<br />In my case the email merely told me to look at my secure messages on Chase.com on line. There is no way that they penetrated that firewall. Further, when I sent the secure message back through Chase's secure messaging system Chase responded that the changes to the agreement would be available when I do not have any more time to review it before they go into effect (Feb 17). I do not believe this is a scam of any sort. They are just stupid.<br /><br />I did run into a similar situation as you describe with DirectTV (see my blog post on DirecTV). DirecTV blew me off that they did not send the email, when in fact, they did send it to me.Dr.Sliderulehttps://www.blogger.com/profile/01041263408058380846noreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-41010138330072513402013-01-29T21:05:29.753-08:002013-01-29T21:05:29.753-08:00This comment has been removed by the author.Dr.Sliderulehttps://www.blogger.com/profile/01041263408058380846noreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-41727355469642220862013-01-29T19:05:17.709-08:002013-01-29T19:05:17.709-08:00I am a Chase customer. The message was sent to my...I am a Chase customer. The message was sent to my old e-mail address (which I still maintain), but I have been receiving Notifications from Chase for the last year to my new e-mail address, so they should not have retained my old one. I can usually spot a scam, spam, phishing, etc ploy. I have been in IT for 40 years and retired as the Postmaster for my ISP, maintaing not only several thousand customer accounts, but also providing tech support for those customers with problems. When I sent a message to Chase, I was blown off with basically "We didn't send that. It must have come from a scammer or phisher." Yeah, right. Would you believe they didn't ask for a copy of the message or even ask what the letter was about. I'm not even going to waste my time sending it to their fraud/abuse department.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-5912641047831804312013-01-28T18:53:40.238-08:002013-01-28T18:53:40.238-08:00I have also am not a Chase customer any longer and...I have also am not a Chase customer any longer and received the email. Thanks for your blog post, I forwarded my email onto a good friend along with your post. He's been talking about how much he dislikes Chase so this should give him more fuel! Thanks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-61853108344595475502013-01-25T08:19:58.326-08:002013-01-25T08:19:58.326-08:00I'm not even a Chase customer and I also recei...I'm not even a Chase customer and I also received this email. Thought it was a phishing scam and Google led me here in my search... Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5925823824145637358.post-20281779785400348532013-01-24T11:18:12.978-08:002013-01-24T11:18:12.978-08:00I, too, have long wondered why they post messages ...I, too, have long wondered why they post messages which seem designed to confuse or unnecessarily complicate a procedure which could so easily be simplified, written in plain English.<br />At times I've spent a half-hour or more trying to penetrate the online verbiage, repeating routines, trying alternative methods in order to comply with dense procedures.Anonymousnoreply@blogger.com